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Commands

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5 commands

Configuration

310

tickets reply

Sends or manages reusable staff replies

Arguments: name
Permissions: Ticket Staff

Syntax: ,tickets reply (name)
Aliases: ,tickets savedreply,tickets saved-reply
Example: ,tickets reply greeting

tickets reply add

Creates or updates a reusable staff reply

Arguments: namemessage
Permissions: Ticket Staff

Syntax: ,tickets reply add (name) (message)
Aliases: ,tickets reply create,tickets reply edit,tickets reply set
Example: ,tickets reply add greeting Hello {ticket.user}, I am reviewing ticket #{ticket.number}.

tickets reply list

Lists every saved staff reply

Arguments: None
Permissions: Ticket Staff

Syntax: ,tickets reply list
Aliases: ,tickets reply view

tickets reply remove

Deletes a saved staff reply

Arguments: name
Permissions: Ticket Staff

Syntax: ,tickets reply remove (name)
Aliases: ,tickets reply delete
Example: ,tickets reply remove greeting

tickets reply send

Sends a saved reply in the current ticket

Arguments: name
Permissions: Ticket Staff

Syntax: ,tickets reply send (name)
Aliases: ,tickets reply use
Example: ,tickets reply send greeting